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Dec 11, 2024
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2023-2024 Academic Catalog [ARCHIVED CATALOG]
Business Office Technology: Customer Service Specialist Certificate (CSSS-CC-BOT)
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CT State Community College Catalog 2023-2024
- New students enrolling for the first time in Fall 2023 will begin as students of Connecticut State Community College under this catalog.
- Continuing students from one of the 12 community colleges will be transitioned into a CT State program in this catalog as of the start of the Fall 2023 term.
- The policies, courses and programs described are applicable as of the Fall 2023 term and may be updated as circumstances require.
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This program prepares students for entry-level customer service representative positions. It provides training in technological and soft skills required for excellence in customer service satisfaction.
Learning Outcomes:
Upon successful completion of all Office Support Specialist certificate program requirements, graduates will:
- Key and format business documents and demonstrate proofreading skills.
- Demonstrate technical proficiency in office applications software including: word processing, personal information management, spreadsheet, database management, presentation, speech recognition, and webconferencing tools.
- Be able to resolve customer-focused problems in a timely fashion.
- Exhibit verbal, non-verbal and written communication skills.
- Demonstrate effective use of soft skills including: professionalism, adaptability to change, initiative, confidentiality, positive attitude and human-relations and creativity.
- Practice ethical behavior and incorporate the principles of honesty and integrity.
- Apply critical-thinking strategies and effective decision-making techniques to solve problems.
- Demonstrate self-management skills, including time management and organization.
- Contribute as a productive team member in a culturally and intellectually diverse global environment.
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