| |
Sep 27, 2024
|
|
|
|
|
2023-2024 Academic Catalog [ARCHIVED CATALOG]
|
HOSP 1304 - Hospitality Customer Relations
Credits: 3
Introduces the concept and principles of treating customers as guests and create a “wow” experience for them. Explores the intricacies of quality guest service with solid and proven concepts across the hospitality industry. Students will develop communication and problem-solving skills and learn the art of cordiality, how to exceed guest expectations, handle difficult guests, resolve conflict, and analyze guest feedback to improve performance.
Prerequisite: none
Prerequisite/Corequisite: none
Corequisite: none
Previous HSP* 134
|
|