Computer Information Systems: IT Support (CISI-AS)

This 2024-25 Curriculum Guide is intended as a reference for Fall 2024 registration. The complete 2024-25 Academic Catalog will be finalized on July 1, 2024.

The Computer Information Systems (CIS) degree program offers students a diverse technical curriculum that provides an understanding of many areas of information technology (IT). The program features a core of technical courses that cover topics such as database design, operating systems, and project management, and differentiated options that allow students to concentrate their learning in a particular area.

Students also have an opportunity to experience the workplace in an internship course, or via a simulated workplace capstone that allows them to work directly with employers or in a case study environment. They can leverage the skills acquired in this diverse program to prepare for employment, industry-recognized certification credentials or to pursue baccalaureate degrees.  The CIS program allows students to tailor their degree to their interests by offering a wide range of electives. Certificates are also provided as a guide to assist students in the selection of electives.

Learning Outcomes:

• Develop the ability to analyze and design solutions through knowledge and comprehension of information systems concepts and skills.
• Develop strategic and critical thinking skills through development of the ability to identify, gather, measure, summarize, verify, analyze, design, develop and test programs.
• Develop the ability to identify and solve unstructured problems in unfamiliar settings and exercise judgment based on facts.
• Develop mastery in communication by gaining proficiency in oral/written/electronic communication skills and the ability to explain systems development concepts and related technical issues to various stakeholders.
• Develop leadership skills by learning to work collaboratively with a diverse team, including organization, control, and assessment of group-based work, and provide leadership when appropriate.
• Develop the skills to apply current technology, analyze business problems, and design software and solve technical issues; apply word processing, spreadsheet, database, presentation, email, and collaborative software skills in a professional context.
• Develop the skills to communicate using network technologies, access information via the internet, and understand information integrity and security issues.
• Understand and respect the employer-employee relationship and appreciate the need to produce high quality work.
• Demonstrate sufficient understanding of information technology for entry-level employment and advancement in the field.

IT Support Option

The IT Support option prepares students to troubleshoot technical problems, work within a business environment using oral and written communication skills effectively and apply software and hardware service and technical skills.

Learning outcomes:

• To design and use problem solving techniques
• Use oral and written communication to communicate with clients in a business environment
• Implement customer service skills in the context of the IT department
• Apply proper troubleshooting skills within a networking environment
• Utilize technical skills in implementing software and hardware installations