Human Services: Management Certificate (HSMG-CC-HS)

CT State Community College Catalog 2023-2024 New students enrolling for the first time in Fall 2023 will begin as students of Connecticut State Community College under this catalog.  Continuing students from one of the 12 community colleges will be transitioned into a CT State program in this catalog as of the start of the Fall 2023 term. The policies, courses and programs described are applicable as of the Fall 2023 term and may be updated as circumstances require.

The Human Services Management certificate is designed to provide education and training for individuals seeking entry level employment in various human service settings. Human services include a broad field and students learn in courses which areas they would like to focus on for their careers. It is also designed to provide a basis for those who choose to continue their education in community services, early intervention and prevention, gerontology, mental health, home visitation, educational programming, addiction counseling, advocacy, social justice, and other related fields.

This career certificate is designed to prepare students for diverse employment opportunities and competent performance in a variety of entry-level positions in management or human resources. Instruction is cross-disciplinary and designed for transferability for those wishing to continue their studies. Emphasis is on application of skills. This certificate is interdisciplinary in nature and embraces an integrated and holistic educational approach. Students may be required to complete a background check, drug screening, and proof of health (e.g., vaccinations) for field work. Field work may be required which may include travel at the student’s expense, coordination, and planning.

Learning Outcomes:

• Students will demonstrate basic knowledge of, and an understanding of the core management functions such as planning, organizing, leading, and controlling.
• Examine the theoretical and practical understanding and management of service delivery/Examine and demonstrate a thorough understanding of theories such as management and behavioral and be able to apply that theory to real-world situations.
• Identify the needs and strengths inherent in individuals, families, and communities, and work to develop program services that address needs.
• Practice management skills, including effective communication, human relations, teamwork, and negotiation skills.
• Identify best practices (techniques and strategies) for creating work environments that foster corporate social responsibility, sustainability, and long-term growth.
• Examine current laws applicable to human service and business operations such as hiring and training personnel.
• Identify ethical and legal expectations, and current challenges/issues.
• Examine the theoretical and practical understanding and management of service delivery.
• Analyzing complex managerial and organizational situations, considering the larger context, strategy, policy, ethics, and justice.
• Describe skills needed to work with, supervise, train, mentor, and motivate employees.
• Utilize human services, knowledge, skills, and resources to enhance career prospects and performance.