Business Office Technology: Customer Service Specialist Certificate (CSSS-CC-BOT)

This program prepares students for entry-level customer service representative positions. It provides training in technological and soft skills required for excellence in customer service satisfaction.

Learning Outcomes:

Upon successful completion of all Office Support Specialist certificate program requirements, graduates will:

• Key and format business documents and demonstrate proofreading skills.
• Demonstrate technical proficiency in office applications software including: word processing, personal information management, spreadsheet, database management, presentation, speech recognition, and web conferencing tools.
• Be able to resolve customer-focused problems in a timely fashion.
• Exhibit verbal, non-verbal and written communication skills.
• Demonstrate effective use of soft skills including: professionalism, adaptability to change, initiative, confidentiality, positive attitude and human-relations and creativity.
• Practice ethical behavior and incorporate the principles of honesty and integrity.
• Apply critical-thinking strategies and effective decision-making techniques to solve problems.
• Demonstrate self-management skills, including time management and organization.
• Contribute as a productive team member in a culturally and intellectually diverse global environment.